Palao called the situation”confusing. The results are for affected passengers seeking to enforce their rights and claims, of great importance. The incidents of Madrid-Barajas show once again that there is still no effective passenger rights for air passengers. Passenger regulation represented by the European Commission in radiant face (Regulation (EC) No 261 / 2004) is deliberately ignored by the airlines. Effective enforcement opportunities and means for direct compensation of claims are missing. The Spanish Minister Magdalena alvarez in an interview pointed out that the Spanish Government have decided to initiate official investigations against the airline Iberia for the incidents of the last few weeks at Madrid airport. alvarez made it clear that Iberia could be covered by the State a maximum penalty in the amount of 4.5 million euros. The Minister rejected allegations which aimed that the Spanish Government would have done too little against the chaos at the airport Jose Zapateros.
alvarez said that the Government against internal quarrels of a private company such as the Iberia had no recourse. alvarez also blamed failure of the meteorologists on the weather forecasts for the chaos at the airport of Madrid. Affected passengers of a flight cancellation or overbooking have a legal claim to compensation between 250 and 600 euros in Europe. The Spanish consumer centre of Organizacion de Office y Usuarios (OCU) has recommended all passengers affected by a cancellation or an overbooking at the airport of Madrid, to perceive their claims and the Compensation to demand. The OCU bundles at the time the consumer complaints and preparing a class-action lawsuit ‘ before. The Spanish consumer organization ACUTAVC (Asociacion de Consumidores y Usuarios del Transporte Aereo y Viaje combinado) has announced to gather complaints and to initiate proceedings against the airline Iberia and the airport operator AENA.