YouCon opens Europapier locations in Poland with SAP business communications management Warsaw, puts 09.03.2011 YouCon EDV Dienstleistungs GmbH continues its success story with the euro paper International GmbH. Now, also first locations in Poland to Austria, Czech Republic and Hungary are supplied with Voice over IP. The central installation of SAP business communications management henceforth allows you to the use of Voice over IP telephony in all Polish subsidiaries. Already successful changes in Warsaw and Krakow’s Blonie made the beginning in January. More links are already in the starting blocks.
Pro site guarantees a voice gateway cheap calls into the public grid. A GSM gateway in Blonie enables telephony to mobile phones at low cost at the same time. While the software chooses automatically the best way. For the first time, the new standard is used for cordless phones DECT (Digital Enhanced Cordless Telecommunications) in combination with SAP business communications management. For customers of euro paper especially a Routingskript made specially by YouCon that connects every known customers directly with his competent supervisor is interesting. This avoids queues and also the annoying forwarding is eliminated. If the contact is not available once, a second agent also predefined is selected.
Only if both are in the conversation, the call in General hold lands. “The identification of the caller and the direct connection between the customer and customer service staff offers us two advantages: A good appearance at the customer as well as internal time savings”, depicts Alfred Grunner, SAP business communications management project manager of euro paper international. Our employees can use just your knowledge from previous calls for a faster start of conversation. The double recording and disclosure of the customer concern falls away. Thus SAP brings business communications management not only at the installation, but also keenly felt in the long term service and cost benefits”. Take advantage of all innovations were the Europapier staff without the dreaded downtime”during the transition to the modern technology. All configurations parallel could be made to the real operational and tested, developed no impairments in the conventional telephony even in the existing corporate network. By toggle switch”night available eventually became all the advantages of the voice of IP solution about. The next morning, the operation continued seamlessly. YouCon now about 300 employees of euro paper supported in four countries and in over ten European locations. With central servers and backup solutions in Vienna and Warsaw, the cost in all connected sites falls correspondingly low: only telephones or headsets must be purchased to the existing network structure. Great savings there also during maintenance, this always takes place in a central location. With the new fully IP-based communications solution SAP business communications management is Euro paper for the future is now optimally equipped, because the platform is scalable and can easily more applications, integrate sites and channels of communication.